Thank you for choosing Healthy Fruit Tashan. We are committed to delivering fresh and high-quality fruit and nutrition boxes. Our goal is to provide flexible support and the best possible experience while maintaining service quality and operational efficiency. Please read our refund policy carefully before placing an order. This policy outlines the terms and conditions for refunds, replacements, and customer satisfaction at Healthy Fruit Tashan.
1. General Policy
All purchases made with Healthy Fruit Tashan are subscription-based and are non-refundable once the service has started.
Key Point: Since our service is subscription-based with recurring deliveries, refunds are generally not provided after the first delivery. We believe in quality assurance and replacement as the primary resolution method.
2. Refund Policy & Alternatives
Trial Period (First 2 Deliveries): If you're genuinely dissatisfied within your first 2 deliveries:
- We offer partial refund OR wallet credit
- Deduction for minimal operational costs may apply
- Try with confidence in your first 2 weeks
After Trial Period: Refunds are generally not provided as our service is subscription-based. We offer these alternatives instead:
- Wallet Credits: For service improvements or delays
- Replacements: For quality issues (no refunds needed)
- Pause/Skip Option: For delivery flexibility
- Subscription Modification: Change plans anytime
Refunds are not eligible in these cases:
- Change of mind after trial period
- Partial usage concerns
- Personal taste preference changes
3. Pre-Delivery Refund
Refund requests may be considered only if the delivery has not started.
- Such requests are subject to approval from our management team
- Refunds may include deductions for operational or processing costs
- Processing time may take 7-10 business days after approval
- To request a pre-delivery refund, contact us immediately after placing your order
Note: Pre-delivery refund requests must be made before the first delivery is dispatched. Once a delivery is out for delivery or has been initiated, refund eligibility expires.
4. Quality Issues & Replacement
We prioritize quality and stand behind our products. If there is any issue with the quality of fruits or products:
- Customers must report the issue on the same day of delivery
- Photographic evidence of the defective product may be requested
- A replacement will be provided on the next delivery day
- We will provide equivalent or better quality products as replacement
Important: Refunds will not be provided in quality issue cases, as replacement is our primary resolution method. This ensures you receive fresh products without delays.
Note: Minor variations in fruit size, color, ripeness, and natural appearance are normal and acceptable for fresh produce and do not qualify for replacement.
Quality Subjectivity Clause: Quality concerns will be evaluated based on standard freshness parameters (spoilage, mold, severe damage, browning) and shall NOT be based on personal taste preferences, subjective opinions, or individual preference variations. Refunds based on taste preferences are not applicable.
5. Missed Deliveries
If you are unavailable at the time of delivery:
- Delivery may be rescheduled based on availability
- A maximum of 5 missed days per month is allowed
- You should contact us immediately if you miss a delivery
- Provide alternative delivery contact information or time slots to avoid missed deliveries
Beyond the Allowed Limit: If you exceed 5 missed days per month:
- No refunds or compensations will be provided
- Repeated missed deliveries may result in suspension or cancellation of your subscription
- Future deliveries may require payment verification or additional conditions
6. Subscription Transfer & Flexibility
We understand your circumstances may change. Here's what you can do:
- Transfer Allowed: You can transfer your subscription to another person with prior approval
- Address Changes: Update your delivery address without losing your subscription (subject to serviceability and may require 24-hour prior notice)
- Plan Changes: Upgrade, downgrade, or modify your fruit preferences anytime
- Gift Subscriptions: Can be transferred to the designated gift recipient
Address Change Limitation: Address changes are subject to serviceability within our delivery areas and may require 24-hour prior notice to ensure successful delivery. Out-of-area addresses cannot be accommodated.
To request any modifications or transfers, please contact us directly. We're here to make your experience flexible and convenient.
7. Wallet Credit System
Instead of refunds, we offer store credits that give you more flexibility:
- Missed Delivery (informed in advance): Eligible for credit
- Service Issues: Compensation as store credit
- Significant Delays: Appropriate credit compensation
- Quality Concerns: Credits along with replacement
How to Use Credits:
- Credits are valid for your next subscription payments
- Never expire - use them on your schedule
- Automatically applied to your account
- Can be combined with multiple transactions
Why Credits? Wallet credits keep you as a valued customer while avoiding complicated refund processes. Plus, you maintain your subscription continuity!
Credit Misuse Limitation: Store credits are provided for genuine cases only. We reserve the right to limit or discontinue credits in cases of repeated misuse, false claims, manipulation, or abuse of the credit system. Fraudulent credit usage will result in account suspension.
8. Payment Methods
Refunds, if applicable and approved, will be processed through the original mode of payment:
- UPI Payments: Refunds will be credited back to your registered UPI account
- Cash on Delivery: Refunds may be processed as store credits or through bank transfer (upon request)
- Processing Time: Refunds typically take 7-10 business days to reflect in your account
Note: Some banks may take additional time to process refunds. If you do not receive your refund within 10-14 business days, please contact us with transaction details for assistance.
9. Policy Updates
Healthy Fruit Tashan reserves the right to modify this Refund Policy at any time.
- Updates will be reflected on this page with an updated effective date
- Continued use of our services after policy changes indicates your acceptance
- We encourage you to review this policy regularly for any changes
10. Contact Us
For any refund-related queries, concerns, or to initiate a refund request, please contact us:
- 📞 Phone: [Add Your Number]
- 📧 Email: [Add Your Email]
- 📍 Address: Bhagomajra, Kharar, Mohali, Punjab, India
Our customer support team is available to assist you. We aim to respond to all refund-related inquiries within 24-48 hours with a clear explanation and next steps.
By placing an order with Healthy Fruit Tashan, you acknowledge that you have read, understood, and agreed to this Refund Policy. We appreciate your understanding and look forward to providing you with fresh, quality fruits and nutrition boxes that contribute to your health and wellness.